Shipping policy

1. Order Processing Time

All our orders are processed and shipped out within 5 business days.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

2. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us within 3 hours of your placed order by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

3. Shipping Methods, Costs, and Delivery Times

Here are our shipping options:

[STANDARD SHIPPING]

The shipping methods and delivery times per region are represented by the following table:

Country or Region	Standard
USA	7-9 Business days
Canada	8-10 Business days
Europe	12-14 Business days
Australia	12-14 Business days

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

4. Shipping Restrictions

Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS]

5. Packages Damaged, Lost, or Missing While in Transit

We are not responsible on lost, missing, damage while in transit packages.

6. Returns and Refunds

We will happily accept refunds on item defects as long as the request is received by us within 30 days of you receiving the item.

 

We don't accept returns.

 

7. Customer Service

For questions, support, problems, or warranty claims, please contact us by email at info.valknives.net